Refund Policy

This policy applies to subscriptions and credit top-ups purchased through aicadgen.com. Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL) or other consumer-protection legislation in your country.

1. Australian Consumer Law guarantees

If you are a "consumer" under the ACL, our services come with statutory guarantees that cannot be excluded. You are entitled to a refund or compensation if our service:

• Has a major problem (it is significantly different from what you were told, unfit for its general purpose, or unsafe)
• Fails to be provided with due care and skill
• Fails to be reasonably fit for the purpose you made known to us

For minor problems we may, at our option, repair, replace, or refund.

2. Subscription refunds

2.1 Cooling-off period

If you cancel within 7 days of starting a new paid subscription and have used fewer than 25% of the credits granted in that period, we will refund the full subscription fee. Email support@aicadgen.com to request this.

2.2 Outside the cooling-off period

Subscription fees for the current billing period are non-refundable except where required by the ACL or other applicable consumer law. You can cancel future renewals from the billing portal at any time; you'll keep access until the end of the period you've already paid for.

3. Top-up credit refunds

Top-up credit packs are non-refundable once purchased, except where:

• You qualify for a refund under the ACL or other consumer law
• A technical error caused the purchase
• You purchased within the last 14 days and have not used any of the purchased credits

4. Failed generations

Generations that fail because of a sandbox or validation error are automatically refunded as credits within seconds — you don't need to contact us for these.

A small failure fee is retained from each refund to cover the AI processing the model already consumed before failing. The fee is typically 1 credit on the standard tier or 2 credits on the High tier. If the failure occurred before any AI work was billed (e.g. infrastructure error), no fee is retained. The failed design's error message will indicate when a fee has been applied.

5. Service outages

If a significant outage prevents you from using the Service for a substantial portion of your billing period, contact us — we may pro-rate or extend your subscription.

6. How to request a refund

Email support@aicadgen.com with:

• The email address on your account
• The transaction date and amount
• The reason for the refund request

We aim to respond within 5 business days. Approved refunds are processed via Stripe to your original payment method and may take 5–10 business days to appear depending on your bank.

7. Chargebacks

If you have a payment concern, please contact us first — we resolve almost all issues quickly. Filing a chargeback without first contacting us may result in your account being suspended pending investigation.

8. Disputes

If we cannot resolve a refund issue, you may contact:

• The Australian Competition and Consumer Commission (ACCC) or your state fair trading office
• Your bank or card issuer
• Your local consumer-protection authority (if outside Australia)