Refund Policy

This policy applies to subscriptions and credit top-ups purchased through aicadgen.com. Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL) or other consumer-protection legislation in your country.

1. Australian Consumer Law guarantees

If you are a "consumer" under the ACL, our services come with statutory guarantees that cannot be excluded. You are entitled to a refund or compensation if our service:

• Has a major problem (it is significantly different from what you were told, unfit for its general purpose, or unsafe)
• Fails to be provided with due care and skill
• Fails to be reasonably fit for the purpose you made known to us

For minor problems we may, at our option, repair, replace, or refund.

2. Subscription refunds

2.1 Cooling-off period

If you cancel within 7 days of starting a new paid subscription and have used fewer than 25% of the credits granted in that period, we will refund the full subscription fee. Email support@aicadgen.com to request this.

2.2 Outside the cooling-off period

Subscription fees for the current billing period are non-refundable except where required by the ACL or other applicable consumer law. You can cancel future renewals from the billing portal at any time; you'll keep access until the end of the period you've already paid for.

3. Top-up credit refunds

Top-up credit packs are non-refundable once purchased, except where:

• You qualify for a refund under the ACL or other consumer law
• A technical error caused the purchase
• You purchased within the last 14 days and have not used any of the purchased credits

4. Failed generations

Generations that fail because of a sandbox or validation error are automatically refunded as credits within seconds — you don't need to contact us for these.

A failure fee is retained from each refund to cover the AI processing the model already consumed before failing. It is charged at cost with no margin, proportional to how far the generation got — typically a few credits, though a large High-tier job that fails late can cost more. Free-plan generations are never charged a failure fee. If the failure occurred before any AI work was billed (e.g. infrastructure error or timeout), no fee is retained on any plan. The failed design's error message will indicate when a fee has been applied.

5. Service outages

If a significant outage prevents you from using the Service for a substantial portion of your billing period, contact us — we may pro-rate or extend your subscription.

6. How to request a refund

Email support@aicadgen.com with:

• The email address on your account
• The transaction date and amount
• The reason for the refund request

We aim to respond within 5 business days. Approved refunds are processed via Stripe to your original payment method and may take 5–10 business days to appear depending on your bank.

7. Chargebacks

If you have a payment concern, please contact us first — we resolve almost all issues quickly. Filing a chargeback without first contacting us may result in your account being suspended pending investigation.

8. Disputes

If we cannot resolve a refund issue, you may contact:

• The Australian Competition and Consumer Commission (ACCC) or your state fair trading office
• Your bank or card issuer
• Your local consumer-protection authority (if outside Australia)